SHIPPING & RETURNS
Orders are processed in the order they are received and sent via USPS. Due to the handmade nature of our products we cannot ship Priority Mail Express.
USPS transit times vary per state, but typically deliver within 2-3 business days. During fall/holiday season, USPS may experience delays that are out of our control.
USPS shipping rates are based on your shipping address and weight of your order. Depending on the weight of your order, your package will be sent via First Class Mail/Package or Priority Mail.
Orders over $100 will require a signature confirmation at the time of delivery. If a signature is required, expect USPS to leave a notice of attempt delivery on your door mailbox. Please make arrangements to retrieve your package from your local post office where is should be held.
We carefully package your purchase, but we understand that sometimes the transit can be rough. Since our packages are sent via USPS Priority Mail, they are insured. We will file a claim with USPS to get reimbursed for the shipping and damages. While we are not responsible for USPS handling of packages, we will work with you to remedy the situation and replace your damaged items. Photo showing the extent of the damage will help us. Please email proof of damage to firstname.lastname@example.org with your order number.
Return & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and return your item to us.